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e. info@livedw.com p. 540-418-4110   901 Lunch Pail Lane, Blacksburg VA 24060

Frequently Asked Questions

What documents will I need to review before moving in?

Residents will need to complete the lease guarantor form and read the resident handbook before moving in. The lease guarantor form will be sent out with individual leases.

Finding roommates

Finding a roommate off campus doesn’t have to be a challenge.  There are several resources available to help find a compatible roommate quickly and safely.

VT Off Campus Housing:  

https://offcampus.vt.edu/

On the homepage on the top center, click on Roommates, then logon on using your VT.edu email.  This will allow you to post a listing or/and respond and connect with others who need a roommate.  

Facebook and Social Media Communities:

Logon and join Virginia Tech Housing Sublets & Roommates, there are also communities and forums for housing needs by graduating class and also other platforms like Instagram and Reddit that also have VT off campus housing focused groups.  

Craig’s List: 

Query Blacksburg/Housing.

Roommate Search Sites: 

www.patio.com, www.roommates.com, and www.roomiematch.com.  Pay a small fee to set up a profile and scammers are filtered out, making it likely you will find a motivated person focused on finding a roommate.   

Ask friends:  

Your personal, professional, and academic network might know of someone trustworthy who is also searching for a roommate. 

Tips for the roommate search: 

Know what you are looking for and have an upfront discussion about lifestyle, habits, and expectations.  Be sure that it is a real person, not a scammer, before exchanging any personal information.  Set up a casual interview in person or via video call and focus compatibility of living habits.  

Questions to consider

Pets, Guest policy, Quiet hours, Chores, and split of utilities 

All applicants and potential tenants of The Row, Blacksburg are required to be screened and meet background and credit criteria.  

Rent

Rent is due on the 1st of every month. If rent is not paid by the 5th at 5 pm, a late fee will be assessed. The late fee is 10% of the outstanding balance. Should rent continue to be unpaid, eviction proceedings will begin.

You can pay rent online using your tenant web access portal login information that was set up when applying for an apartment. Please select “the Row at Blacksburg” as the location.

Check or money orders are also accepted for rental payments. We are unable to accept cash.

For safety and security reasons, we cannot give your apartment address or apartment number or any personal information out over the phone. If someone else is paying your rent, please make sure to send this information to them.

Maintenance

Work orders can be submitted by completing our online form or by calling/emailing our office. After-hours emergency maintenance can be reached at (540) 250-9014.

Work orders must be submitted by residents only (not parents, friends, significant others, etc.)

No, all of our maintenance technicians are screened and licensed (if required). Should you have concerns, contact our office immediately.
We typically contact by next business day we receive the request to assess the situation and determine the proper course of action. Our manager will give you an estimated timeline for completion.

Facilities

A map of the property with trash and recycling bins can be found here. We appreciate you helping to keep our property tidy!

View Community Map

We provide a limited number of off-street parking spaces for residents. Unfortunately, due to space constraints, we are unable to guarantee each resident will get a space. Parking is available on a first-come first-served basis and is limited to one registered vehicle per Resident.
 
We do not accept pets of any kind at The Row at Blacksburg. 

Your payments include Wi-Fi and trash/recycling. Residents are responsible for paying for their water & sewer and electricity which are billed back to the residents using the Ratio Utility Billing System (RUBS), as outlined in your lease. Your water & sewer and electricity bills can be paid through the Tenant Web Access portal.

Emergencies

  • If your emergency is life-threatening, dial 911. If there is a maintenance emergency after business hours, please call (540) 250-9014 for our 24-hour emergency on-call service.
  • If you have no heat, no water, frozen pipes, a serious water leak, a backed-up commode, sink, or tub or you have been locked out of your unit, these are considered emergencies.
  • If the emergency call is caused by resident neglect or this is a non-emergency situation, please note that we may send someone to assist you, however, you will be billed for the appropriate service.
  • For all other situations, please notify us during normal business hours or by completing an online maintenance form.
Under Virginia law, residents are responsible for maintaining their smoke detectors. We ensure that smoke detectors work at move-in. After that, it is the residents’ responsibility to notify us if smoke detectors do not work properly. Please Do Not Disconnect Your Smoke Detector.

Moving Out

Prior to move-out, you will receive a letter with a checklist that includes items such as,” “Turn in keys,” and “Leave a forwarding address for the rental office and post office.”
Keys must be returned to the office within 24 hours after you vacate the property. Please also ensure that you return your mail key and file a forwarding address with the post office.
You will receive notice of the disposition of your security deposit within 45 days after your lease expires. This will be mailed to your forwarding address on file with the office or the last known address.