Frequently Asked Questions
What documents will I need to review before moving in?
Residents will need to complete the lease guarantor form and read the resident handbook before moving in. The lease guarantor form will be sent out with individual leases.
How do I find roommates?
Finding a roommate off campus doesn’t have to be a challenge. There are several resources available to help find a compatible roommate quickly and safely.
VT Off Campus Housing:
On the homepage on the top center, click on Roommates, then logon on using your VT.edu email. This will allow you to post a listing or/and respond and connect with others who need a roommate.
Facebook and Social Media Communities:
Logon and join Virginia Tech Housing Sublets & Roommates, there are also communities and forums for housing needs by graduating class and also other platforms like Instagram and Reddit that also have VT off campus housing focused groups.
Roommate Search Sites:
www.patio.com, www.roommates.com, and www.roomiematch.com. Pay a small fee to set up a profile and scammers are filtered out, making it likely you will find a motivated person focused on finding a roommate.
Your personal, professional, and academic network might know of someone trustworthy who is also searching for a roommate.
Tips for the roommate search:
Know what you are looking for and have an upfront discussion about lifestyle, habits, and expectations. Be sure that it is a real person, not a scammer, before exchanging any personal information. Set up a casual interview in person or via video call and focus compatibility of living habits.
Questions to consider
Pets, Guest policy, Quiet hours, Chores, and split of utilities
All applicants and potential tenants of The Row, Blacksburg are required to be screened and meet background and credit criteria.
When is rent due?
How can I pay my rent?
You can pay rent online using your tenant web access portal login information that was set up when applying for an apartment. Please select “the Row at Blacksburg” as the location.
Check or money orders are also accepted for rental payments. We are unable to accept cash.
For safety and security reasons, we cannot give your apartment address or apartment number or any personal information out over the phone. If someone else is paying your rent, please make sure to send this information to them.
How do I submit routine maintenance requests?
Work orders can be submitted through Tenant Web Access or by calling/emailing our office. After hours emergency maintenance can be reached at (540) 250-9014.
Work orders must be submitted by residents only (not parents, friends, significant others, etc.)
Do I have to be present for a service technician to perform work?
How quickly can I expect my request to be performed?
Where are trash and recycling bins?
A map of the property with trash and recycling bins can be found here. We appreciate you helping to keep our property tidy!
What is your parking policy?
What is your pet policy?
What utilities are included in my monthly installment?
Your payments include Wi-Fi & trash. Residents are responsible for water & sewer, and electricity.
What should I do in an emergency?
- If your emergency is life-threatening, dial 911. If there is a maintenance emergency after business hours, please call (540) 250-9014 for our 24-hour emergency on-call service.
- If you have no heat, no water, frozen pipes, a serious water leak, a backed-up commode, sink, or tub or you have been locked out of your unit, these are considered emergencies.
- If the emergency call is caused by resident neglect or this is a non-emergency situation, please note that we may send someone to assist you, however, you will be billed for the appropriate service.
- For all other situations, please notify us during normal business hours or by completing an online maintenance form.